Programs

Combining phone, web and email for timely and comprehensive technical support


Web Support


The Web Service is the preferred method of requesting assistance from DataCore.

The Support web site offers access to our Knowledge Base, which contains hundreds of documented technical issues for all of our products, is regularly updated by our support staff, and provides proactive notification of updates to specific issues.

The Knowledge Base is accessible free of charge to all customers, with more technical solutions made available to registered users who are logged in.

For personal assistance, log-in to this site using the customer login and password. Enter descriptive information about your issues and set the severity level for the incident, as applicable.


Chat Support


Chat support is available for registered users with an active premium support contract for Severity Level 1 issues. Chat is available from midnight GMT Sunday to midnight GMT Friday. Chat is available in English only.


Email Support


Email service is available by using alias support@datacore.com. All emails for new issues will generate incidents for registered customers. All email requests from registered customers are treated as Severity 3.


Telephone Support


The DataCore support number is available 24 hours a day, 365 days a year to premium support customers. Calls to any support phone numbers will be routed to the active, worldwide call center and responded to according to the level of support purchased by the customer.  It is recommended that a Severity 1 phone call be followed up by logging a web incident.

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