Hours

24 x 7 Assistance

As a DataCore customer, you have access to DataCore technical support resources around-the-clock, around-the-world. The table below summarizes the entitlements provided by your annual support agreement.

Support Plan Premium Support
Product SANsymphony-V
SANsymphony
Support Hours 24 hours
7 days per week
365 days per year
Online Resources Yes
Email and Web Support Yes
Telephone Support Yes
Updates Yes
Upgrades Yes

Response Goals
Severity 1 1 hour from incident submission
Severity 2 4 hours from incident submission
Severity 3 24 hours from incident submission

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