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Technical Customer Engineer (Swarm)

Customer Engineering
カルナータカ州バンガロール(インド)

Technical Customer Engineer (Perifery/Swarm) 

As a member of the Perifery Customer Engineering team, this position helps drive customer satisfaction and supports Perifery‘s Swarm software solutions, ensuring alignment between the technical solutions and the business needs. This team member will be part of a culture that inspires technical experimentation and empowers our teams to make sound technical and architectural decisions. The successful team member will be part of a front-facing team from Perifery and be able to gracefully balance schedule needs with creative imperatives, pushing for quality and innovation.

We operate in agile development environments and are transforming Customer Engineering to embrace agility. You will have an opportunity to make a difference and grow your skills and experience.

Duties: 

  • Provides the following services to partners and end-user customers:
  • Troubleshooting and diagnostic support
  • Problem resolutions
  • Product installations
  • Product familiarization training
  • Provides L1/2 technical support through E-mail, Telephone, Chat, and Incident Tracking Database
  • Keeps Incident Tracking Database up to date with communications and recommendations in a professional manner
  • Remains current on all Perifery object storage products and sub-products
  • Performs testing on engineering releases and determines suitability for customer shipment and problem resolution
  • Works closely with the Product Development Team to provide input on open issues
  • Works with customers on both short and long-term issues, including those at the engineering level
  • Notifies affected customers and distributes permanent solutions when they become available
  • Learns and displays how products would add value to the business
  • Apart from core office hours, he/she shares in an on-call rotation for support coverage which includes weekends and holidays

Knowledge, Skills & Abilities: 

  • Must be able to convey complex information to customers clearly and concisely in writing and verbally in English
  • Must have a comprehensive understanding of Linux administration and networking
  • Must have the capacity for managing multiple issues and projects while maintaining a high degree of detail
  • Ability to document use cases & best practices for customer guidance is required

Education / Experience: 

  • 3-5 years of Linux (primarily RHEL/Ubuntu) administration required
  • Network configuration and debugging experience (TCP/IP, UDP/IP, DNS, HTTP, NTP, SNMP, NFS, Multicast, SSL/TLS etc.) is required
  • Basic scripting competence in bash is required
  • Basic experience administering Kubernetes is required
  • Basic experience administering VMWare ESXi is required
  • Desired experience with:
    • Samba/Windows Server/Active Directory experience is a strong plus
    • Programming experience is a strong plus (Python, Javascript, Java)
    • Elasticsearch experience is a strong plus
    • Terraform experience is a strong plus
    • Server virtualization experience (VMware ESXi, Docker or similar) is a strong plus
    • Extensive experience with Kubernetes is a strong plus

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