Role:
- Partner with Business Leaders to understand requirements and provide scalable solutions technology strategy and architecture, keeping in mind alignment with business processes.
- Manage a team of Salesforce developers, QA etc and ensure successful delivery of projects across multiple locations on time and within budget.
- Provide technical leadership and guidance to the team.
- Collaborate and work with stakeholders across Business, IT, BI and Engineering to drive cross functional projects.
- Design and maintain end-to-end integrations between Salesforce and other enterprise applications and inhouse applications.
- Provide best practice recommendations for Salesforce and related corporate projects.
- Keep up to date on industry trends and recommend solutions beyond Salesforce to meet business needs.
- Develop and build solutions on force.com platform using OOB features, Flows, Apex, LWC, Web Services and API’s.
- Improve quality and completeness of technical documentation.
- Be a key stakeholder for the change management and development process.
Here is what we are looking for:
- Deep knowledge and experience of Sales processes and Salesforce’s suite of products across all SDLC phases.
- Strong proficiency with Force.com Platform skills like Apex, Lightning (LWC, Aura), Visualforce, SOQL, Unit Testing etc.
- Thorough understanding of data models for SaaS, Enterprise and Hardware business, design considerations and connected web services.
- Experience with Salesforce Sales Cloud, Marketing Cloud, Marketo, Eloqua or similar marketing solutions.
- Good understanding of Salesforce DX, source-driven development using Git/Github or similar version control system, Continuous Integration and Continuous Delivery as part of DevOps process.
- 14+ years of experience leveraging Salesforce sales cloud platform features and building custom solutions on Salesforce and other integrated applications.
- 4+ years of mentoring and training junior developers and administrators.
- 5+ years of experience integrating business applications using platforms like Mulesoft, Snaplogic, Workato etc and APIs.
- 4+ years of experience in team management and project delivery.
- Deep understanding of the Salesforce platform but just as importantly, top-notch people skills to get your ideas and solutions across to stakeholders and gain integrity to get your visions built into successful solutions.
- Support program estimations by helping to size relative efforts, identify gaps, dependencies, assumptions, and unspoken non-functional requirements.
- Collaborate with colleagues and customers to create prototypes and proofs of concept as a means of eliciting and defining requirements.
- A self-starter, experienced in leading projects or delivery work streams, review solutions and recommending improvements.
- Groom and refine the Salesforce product backlog, in liaison with stakeholders on the project.
- Own the design of Salesforce and other affiliated solutions for sales, service, and platform solutions.
- Act as a release manager, approving configuration, and coded items to be deployed between environments. Where appropriate, this could include deploying changes.
- Act as a data champion providing technical solutions for ensuring data integrity, reliability, and security in the systems.
- Ability to drive clarity within complexity and a high degree of ambiguity to simplify and clearly communication a technical vision and roadmap aligned to business outcomes.
- Ability to decompose technical concept as required to mentor other junior members of the team.
- Bring a positive and encouraging attitude in all problems and challenges you face each day.
- Assist in quality management reviews, ensure all business and design requirements are met.
- Drive the CRM systems full automation and Digital business.
Education/Experience:
- Bachelor’s degree or greater in computer science, computer engineering, or related field. Masters in tech or management will be an added plus.
- Solid experience developing Salesforce CRM solution with domain knowledge of building CRM for IT, Media & entertainment and Healthcare
- Demonstrable design capability in Salesforce Sales cloud, service cloud, Einstein with migration and new implementation experience.
- Automating end to end Lead to Cash process flow leveraging capabilities like CPQ.
- Minimum Salesforce certified.
- Active in Salesforce Community.
- Complete end to end understanding and capability in integration through APIs for Netsuite Celigo, Azure Data Factory, Qollabi, Funnel source, Managed packages and external interfaces etc.
- Capability to build data model for the CRM that is secure, GDPR compliant and reliable.
- Must have come from development experience in Apex Classes and Triggers as well as Visualforce, Lightening framework.
- Mentor level proficiency in HTML, CSS, Javascript or another front-end frameworks & UI.
- Demonstrated ability to create, present, and provide feedback to detailed technical solutions.
- Expert level proficiency in using Salesforce data tools Relational Databases (SQL Server, Oracle, etc.) and Data Loaders etc.
- Strong Analytical skills with ability to create reporting frameworks.
- Multi-discipline methodologies: e.g., Agile, Lean, Iterative, Waterfall, TDD.
- Data governance experience is a plus.