TUI Cruises’ Fleet Stays on Course with DataCore’s Software-Defined Storage

Enjoys Failsafe Travel with SANsymphony

Fort Lauderdale, Fla. and Unterfoehring, Germany,  June 13, 2017 DataCore Software, a leading provider of software-defined storage and hyperconverged infrastructure solutions powered by Adaptive Parallel I/O technology, today announced that its software-defined storage platform, SANsymphony™, has been implemented on the cruise ship fleet of TUI Cruises, a joint venture between German TUI AG and Royal Caribbean Cruises Ltd., the world’s second-largest cruise company. The SANsymphony™ storage platform delivers highly available and high-performance storage capacity for VMware, Microsoft SQL Server and Microsoft Exchange. DataCore partner BSH IT Solutions was key to the successful implementation.

“DataCore’s scalability in terms of capacity, performance and functionality gives us the flexibility we need to respond to future challenges, whether it is on the single ships or for the entire fleet. In addition, SANsymphony has demonstrated total reliability. We plan to keep expanding our ‘Mein Schiff’ fleet, and we will continue to rely on BSH IT Solutions and SANsymphony to sail alongside,” said Matthias Fahrner, director IT Competence Center & Strategy at TUI Cruises.

TUI Cruises offers exclusive routes along the Mediterranean coasts, Canary Islands, the Caribbean and Central America, the Baltic Sea, the Nordic region, Great Britain and Iceland. Other travel areas include the Arabian Gulf, Asia, and North America, departing from New York. The company started with the acquisition of “Mein Schiff 1” in 2009 and “Mein Schiff 6” will be launched in 2017. Two more new ships are already planned and are being manufactured through 2019 at the Meyer Turku shipyard in Finland.

The IT infrastructure for the first five members of the fleet was designed on land by DataCore partner BSH IT Solutions, a part of Allgeier SE, a leading IT service provider with more than 6,000 permanent employees and more than 90 locations in Europe, Asia and America. BSH IT Solutions implemented SANsymphony on board within extremely narrow time frames, managing the platform remotely via its data centers in Germany.

Precise planning, preparation and implementation for each ship took about a year for each new construction project, from the first compatibility test “staging” in Hamburg nine months before the launch, to second “staging” in Turku (Finland) and “sea trials,” to final implementation on board in the tight timeline when the ship is docked.

The entire IT infrastructure on the ships is designed redundantly. Systems are installed in separate fire and water zones, on different decks, and in the data centers located at the bow and stern. DataCore SANsymphony synchronously mirrors data, regardless of the manufacturer, model or technology of the connected storage hardware (disk or SSD), in order to ensure a high level of availability for systems on the ships. While Mein Schiff 2 used an existing HP Bladecenter for the DataCore nodes, Mein Schiff 3 was equipped with a 10GB fibre channel infrastructure, new HP Proliant and HP disk shelf with SAS disk capacity of 20TB for each side. Mein Schiff 4 uses Dell PowerEdge and PowerVault extension for the DataCore nodes. DataCore’s hardware-agnostic approach means that new and existing storage hardware can be easily integrated, and its lifespan is extended.

If a section of a data center fails, the other side automatically takes over (transparent auto failover) and resyncs the system when it is restarted (auto failback). The storage environment of Mein Schiff 5 supports four VMware ESXi hosts as well as two backup servers to back up the 50 virtual machines. Separately from the navigation infrastructure, these run all of the systems needed for the cruise, tourism and administrative operations. In particular, Microsoft Exchange, Microsoft SQL Server, file services and Active Directory play an important role.

“SANsymphony offers an outstanding price-performance ratio. The numerous integrated technologies helped us successfully migrate the data centers; they solve our current storage challenges and give us a high level of flexibility and investment security for the future,” said Matthias Fahrner.

Benefits at a glance:

  • High level of availability thanks to synchronous mirroring
  • Transparent failover
  • Scalable in terms of capacity, output and performance
  • Easy to use on site, with worldwide remote management by the partner

See the full case study at—case-study—tui-eng.pdf?sfvrsn=0 

About TUI Cruises
TUI Cruises, headquartered in Hamburg, was founded in April 2008. The company is a joint venture between TUI AG from Hanover and Royal Caribbean Cruises Ltd., the world’s second largest cruise company. The cruise brand TUI Cruise combines the features of a shipping company and a tour operator under one roof. The first member of the TUI Cruises fleet, Mein Schiff 1, was acquired and put into operation in May 2009.

About DataCore
DataCore is a leading provider of software-defined storage and hyperconverged infrastructure solutions powered by Adaptive Parallel I/O technology, delivering higher performance, greater application workload productivity and cost savings. DataCore leverages the multi-core advances and cost efficiency of off-the-shelf x86 server platforms to overcome the IT industry’s biggest problem, the I/O bottleneck. With DataCore, customers enjoy faster application response times and lower costs by making full use of their available computing resources to multiply productivity. The SANsymphony™ software-defined storage product pools diverse storage despite differences and incompatibilities among manufacturers, models, and generations of equipment. The software can span multiple locations and devices to bring them under the control of a common set of enterprise-wide data services for management automation and infrastructure simplification. DataCore Hyper-converged Virtual SAN software provides similar services using the internal or direct-attached storage spread across physical or virtual servers in a cluster.

The company has been privately held since its founding in 1998, and today has more than 10,000 customer sites across the globe. DataCore solutions are also available within turnkey appliances from hardware manufacturers including Lenovo. Visit or call (877) 780-5111 for more information.

DataCore, the DataCore logo and SANsymphony are trademarks or registered trademarks of DataCore Software Corporation. Other DataCore product or service names or logos referenced herein are trademarks of DataCore Software Corporation. All other products, services and company names mentioned herein may be trademarks of their respective owners.

Company contacts:
TUI Cruises GmbH, Anckelmannsplatz 1, 20537 Hamburg, Tel.: +49 40 60001-5000,,
BSH IT-Solutions GmbH – AN ALLGEIER COMPANY, Hans-Bredow-Straße 60, 28307 Bremen, Tel. +49 421 64 92 29 – 0,,

Press contacts:
U.S.: SVM Public Relations, Jill Colna, +1 401-490-9700,
EMEA: KPR Global, Michael Baumann, +49-151-58728448,
UK: KPR Global, Sharon Munday, +44 23 9311 4100,