JOB OPENINGS | Full Time | München, Bayern, Deutschland

Order Management Specialist - F/M/D - full-time & permament contract

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ABOUT DATACORE SOFTWARE

Our Vision:

Our vision is to improve the performance and possibility of every business with real-time data. DataCore bridges the gap between the enterprise’s need to achieve real-time business and to leverage current and future IT assets to maximize resource utilization. We pioneered software-defined storage. Our patented technology overcomes I/O bottlenecks, delivering dramatic performance improvements, and delivers high availability in a very simple and cost-effective way. Over 10,000 deployments have the advantage of using DataCore.

  • Faster workloads: Up to 5X increase in performance
  • High availability: up to 100% reduction in storage-related downtime
  • Lower TCO: up to 25% reduction in storage investment

 

WHAT ARE WE LOOKING FOR?

Summary:

As a member of the EMEA Operations team, the Order Management (OM) Specialist has responsibility for managing tier 2 activities through the order fulfillment cycle. 

The successful candidate will respond to customer inquiries by researching status for shipments, license history, support expiration date and other contract and process aspects.

The Order Management (OM) is the key link in communication with our internal and external channel partners for any order/inventory questions.

This job holder is required to work with various departments and provide the best customer assessment based on purchasing history and design appropriate sales calculations according to the individual customer need and ensure that every order is processed and delivered on time. 

DUTIES AND RESPONSABILITIES:

Key responsibilities and duties include, but are not limited to:

  • Calculate and prepare of sales quotes, as well as order processing via the CRM tool (Salesforce.com)
  • Test license assessment and delivery
  • Conduct license customization, and research
  • Renewal records update and RAD (Renewal Anniversary Date) changes
  • Daily Update the OCM (Order Management) tool
  • Communication and support various internal and external divisions (Sales, Customer Success, Support, Distribution)
  • Domain specific projects involvement and process mapping
  • Maintain and update the database with customer information

 

REQUIREMENTS:

Essential knowledge, skills and abilities:

  • Hands on experience with SalesForce or other CRM systems
  • Experienced user of Microsoft Office applications, especially Microsoft Excel
  • Excellent mathematical understanding with great attention to detail
  • Ability to multi-task and meet deadlines in a fast-paced environment
  • Excellent verbal and written communication skills in German and English
  • Strong interpersonal and customer service skills required
  • Proactive and excellent problem solving ability

 

Essential education and desired working Experience:

  • Bachelor’s degree in economics and/or work education in foreign commerce preferred
  • 5-8 years’ work experience in Order Management, Bid Desk, Inside Sales or Customer Success required
  • IT and private industry experience preferred

 

WHAT DO WE OFFER?

Listing just a few of DataCore Software GmbH's assets:

  • A family atmosphere ;
  • Compensation package ;
  • Flat hierarchy and short-decision paths ;
  • Full-time & permanent employment contract ;
  • Very good public transportation connections ;
  • Multiple collaborations with a young dynamic, successful, multilingual team.

 

HOW TO APPLY?

Kindly forward your CV and supportive application documents (cover letter, certificates, etc.) to our recruitment team via datacore-dtcr0168@applications.recruiterbox.com with the reference project code: MAR-3200-EMEA. Alternatively you may use the online application form at the bottom of this page.

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