DataCore Premier Support

Discover the benefits our award-winning support service. Let us help you keep your business running so you can focus on growing it.

At DataCore, we are passionate about delivering extraordinary technical support to ensure that customers have a successful solution implementation and get the most value from our products. From product adoption to implementation acceleration to services automation, we stand by our customers throughout their journey with DataCore, enabling positive business outcomes.

Commitment to Support Excellence: Putting Our Customers First

At DataCore, Premier is the order of the day. We have been delivering best-in-class support that far exceeds our customers’ expectations for over twenty years.

  • Always-on support with 24×7 access via phone, email, web, and live chat
  • Industry-leading response times, collaborative call management, and automated priority event escalation minimize downtime
  • Single point of contact for the customer as DataCore first responder owns support requests from incident to resolution
  • Simplified multi-vendor collaboration TSANet alliance when a problem is related to more than one vendor’s product

support benefits

Since working with DataCore, we’ve experienced great performance, absolutely no downtime and perfect support.

Michael Vogel, System Administrator Antenne Bayern

Benefits of Premier Support: We Have Got You Covered

With support centers located around the globe across North America, Europe, and Asia, covering multiple languages and time zones, and staffed exclusively by Level 3 Support Engineers, DataCore delivers an all-round unparalleled support experience. View the benefits of our premier support services below.

  • Ensure continuous business operations with reliable and effective support services from DataCore – from product installation and configuration to deployment and post-production support.
  • DataCore support is just a call/email/chat away. Situated across different geographies, our experienced support staff will respond to your request and make sure your questions are answered and issues are addressed promptly.
  • Get your problems resolved with faster response times. Within a span of one to twenty-four hours, based on the priority level of your service request, we will respond to you and start providing resolution.
  • Your problem is our priority. When you run into any issues, you can count on us for assistance. Call us as often as you need.
  • Benefit from comprehensive self-help resources, knowledge base articles, and training courses that will help maximize your IT staff efficiency.
  • Participate in shaping the engineering roadmap for our products. Join fellow DataCore users across the world and vote on new feature requests and enhancements that you find most useful for your business needs.
  • Gain access to version upgrades, new releases, and product service packs and updates – which are all covered free of charge to you.
  • When you are migrating data between storage devices, leverage help from DataCore support team to decide the appropriate migration method and whether additional temporary migration license keys are needed based on capacity requirements.

Customer Success is Our Success

Keep your business running Premier Support
Priority 1 Response Time 1 hour
Priority 2 Response Time 4 hours
24×7 support  
Automated event escalation  
Collaborative call management  
Increase your IT efficiency
Community forum  
Knowledge base  
Web portal  
Live chat  
Maximize your IT investment
Level 3 engineering staff  

DataCore always-on support

Steve Award Winner

DataCore cSAT