Vendor drives channel demand for a value-added services and consultancy arm
DataCore Software has announced the establishment of an EMEA Professional Services Group to provide partners with access to specialist consulting, migration and troubleshooting resources which are targeted to support its base of channel partners with on-tap certificated expertise in hardware, software, storage and virtualisation platforms used in larger scale and enterprise projects.
“We listened to our partners when they requested help to meet the high demand for Datacore related engagements due to the extensive growth of our user base within Europe; we should establish a vendor-led Professional Services group to assist them with fulfillment. The consultants within this group represent some of the most experienced SAN engineers in the industry today and can provide partners with valuable additional resource, when and where required, simply by plugging into our portfolio of customisable end-to-end services.” noted Glenn Bullingham, the new Director of Professional Services, EMEA at DataCore. Formerly of its Systems Engineering Group, Glenn brings with him over 10 years’ of experience delivering bespoke DataCore solutions and service engagements within the reseller and end user channel.
Professional Services will be made available via DataCore’s established two-tier channel network. A range of packaged service offerings carrying pre-defined scope and statements of work will be available directly from the published products and services catalog whilst bespoke consultancy services for specific and advanced projects can be delivered upon request. All DataCore consultants within the Professional Services division have a minimum of five years’ experience executing DataCore storage virtualisation solutions and hold leading industry accreditations. Service types offered within the Professional Services portfolio will include:-
- Health-checking and remote assessments
- Migration services
- Advanced Design and Integration
- Performance analysis and optimization
- Advanced upgrades
- VMware integration advice
A programme of partner webinars detailing the services offered within the Professional Services portfolio will run throughout Q4, 2013. To register your initial interest, click here
“The timing is perfect to launch our new services group as we actively want to support our ongoing 50% growth rate in the Enterprise sector. Whether required to fulfill fixed price statement of works or for assisting large-scale enterprise projects, the DataCore consultants carry the highest levels of accreditation and experience across all storage and virtualisation solutions.” said Christian Hagen, Vice President EMEA.