FORT LAUDERDALE, FL – March 2, 2022 – Today DataCore Software, the largest independent vendor of Software-Defined Storage solutions, was presented with a Bronze Stevie® Award in the “Front-Line Customer Service Team of the Year – Technology” category in the 16th annual Stevie Awards for Sales & Customer Service. It is the ninth consecutive year that DataCore has been recognized by the Stevie Awards.
DataCore’s worldwide Technical Support Team has major service hubs located in Europe, North America, and Asia. Staffed exclusively by Level 3 Support Engineers, the team leverages its deep technical expertise and customer service experience to guide DataCore’s customers through complex issue resolution in a calm and controlled manner.
In 2021, DataCore maintained its Customer Satisfaction (CSAT) ratings of an over 95% average for all closed calls, well above the average for the software industry. Further, the company’s Net Promotor Score (NPS) which gauges customer satisfaction, is 73, more than twice the software industry’s average of 31. NPS scores above 50 are considered “excellent”; anything above 70 is considered “world-class.” An incident survey of DataCore customers in 2020 had a 98% satisfaction ranking, with 74% of respondents giving our team a perfect score.
“It is the team’s goal to ensure our customers’ continuous business operations with reliable and effective support services – from product installation and configuration to deployment and post-production support,” said Kim Madler, Senior Director of Customer Engineering for DataCore. “Our team has been recognized by the Stevie Awards for nine years in a row is acutely aware of the importance of maintaining the highest standards, even during times of great adversity.”
The Stevie Awards for Sales & Customer Service are the world’s top honors for customer service, contact center, business development and sales professionals. The Stevie Awards organizes eight of the world’s leading business awards programs, also including the prestigious American Business Awards® and International Business Awards®. Winners will be recognized during a virtual awards ceremony on May 11.
About DataCore
DataCore Software delivers the industry’s most flexible, intelligent, and powerful software-defined storage solutions for block and object storage, helping more than 10,000 customers worldwide modernize how they store, protect, and access data. The company’s comprehensive product suite, intellectual property portfolio, and its unrivaled experience in storage virtualization and advanced data services, position DataCore as the authority on software-defined storage. To request more information, visit datacore.com/company/contact-us/.
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DataCore, SANsymphony and the DataCore logo are trademarks or registered trademarks of DataCore Software Corporation. Other DataCore product or service names or logos referenced herein are trademarks of DataCore Software Corporation. All other product and service names mentioned are the trademarks of their respective companies.
Contact
For media & PR inquiries:
A3 Communications on behalf of DataCore
Kim Pegnato or Mary Kae Marinac
datacore@a3communicationspr.com