We can’t make masks or ventilators, but we can deliver mission-critical support & services to our healthcare customers on the frontlines in the fight against Covid-19.
The healthcare community has all hands on deck, fighting a war of an unprecedented nature, and are truly defining the word “hero.” On this World Health Day, we salute every healthcare worker – we are so grateful for your service.
The Covid-19 pandemic has disrupted the way most organizations conduct business. However, healthcare organizations have been hit especially hard, creating a situation where a disruption in IT operations could be the difference between life and death.
Hospitals and health systems already challenged by the heavy load of managing all their data, running their facilities, improving patient care and keeping costs contained, now have to do this amid the enormous responsibility of speeding the recovery of patients when supplies and resources are limited, while also continuing to ensure their rapidly growing pool of healthcare information is secure, compliant and always accessible. The last thing they need to think about is technical support or storage infrastructure issues.
Extending World-Class Support and Services at No Charge to Healthcare Customers
At DataCore, we can’t help make masks or ventilators, but during this time of uncertainty we can offer our healthcare customers our world-class support and services, as well as innovative product features to help them mitigate the impact of the pandemic on their organization.
During this difficult time, DataCore is providing priority support and additional services to hospitals and healthcare systems. We have already upgraded our healthcare customers across the globe to receive enhanced SLAs for Technical Support for priority status and faster response times for the next three months.
Additionally, to help our healthcare IT systems get more proactive and predictive, we are providing important services and tools:
- We have extended our HealthCheck service at no cost to healthcare customers. This service reviews your support bundles and provides a detailed readout with a status report and recommendations. If your healthcare organization is a current DataCore customer, you can initiate this service through our Support Portal using “Healthcare HealthCheck Request” as the subject of the incident.
- We have also extended access to DataCore Insight Services (DIS) for consistent monitoring of the setup and environment through the power of AI/ML-based predictive analytics and actionable insights. If your healthcare organization is a current DataCore customer, CLICK HERE to request DIS access.
We are here to support all our customers in this challenging time, please contact us if we can help you overcome the hurdles of IT supply chain challenges, make the most out of your existing storage amid budget scrutiny, or solve the challenges of a remote workforce. Visit https://www.datacore.com/solutions/data-storage-cost-reduction/ to learn more.
For more information and resources, please visit DataCore’s page on healthcare data storage solutions.
Thank you to all healthcare workers working tirelessly around the clock, you are our #healthcareheroes.