Who Is DataCore?
DataCore Software is the Authority on Software-Defined Storage (SDS). Its hardware agnostic solutions empower IT organizations to achieve a highly-efficient, high-performance, always-available data center environments and provide ultimate flexibility in how they build, manage, and modernize their storage infrastructures.
An industry pioneer in SDS, DataCore has extended its technological innovation to hyperconverged infrastructure solutions to broaden the possibilities of what organizations can do with their existing storage investments as they transition to hyperconverged and hybrid cloud environments.
DataCore’s proven, mature, and reliable SDS products help more than 10,000 customers worldwide eliminate downtime and increase storage utilization at higher performance while reducing costs by 50 percent or more.
The global software-defined storage market is expected to reach USD 21.07 billion by 2023, recording a CAGR of 25.8% during the forecast period of 2018-2023.
– Reuters
…by 2024, 50% of the global storage capacity will be deployed as SDS on-premises or on the public cloud (up from less than 15% today)
– Gartner
DataCore at a Glance
World-Class Customer Satisfaction
NPS 73
NET PROMOTER SCORE
The NPS Benchmark range extends from -100 to +100. A score above 70 is considered to be “world class”. The industry NPS average is 31.
World-class Customer Satisfaction
- Customer Satisfaction Score of 99.6% or greater since 2016
- Met all customer service SLAs by 100% in Aug 2019
- Won Stevie Awards for Frontline Customer Service Team of the Year for the last 6 years
99%
of DataCore customers reported positive ROI within one year
96%
of DataCore customers agree that SDS has given them freedom to choose HW platforms that best meet their needs and budget
90%
of DataCore customers report reduced storage-related downtime by 50% or more
DataCore recently launched its vision to fundamentally change the storage industry with software-defined storage solutions that break silos and hardware dependencies, enabling IT to make storage smarter, more effective, and easier to manage.
DataCore ONE is the most innovative launch in company history with the goal of allowing IT to realize the promise of SDS with a unified platform to simplify and optimize primary, secondary and archive storage tiers, all managed under a cloud-based predictive analytics dashboard.
Market Leader In SDS
Awards & Recognition
CRN 2019 Products of the Year
5 Stars, 2019 CRN® Partner Program Guide
CRN 2019 Tech Innovator Award
Let's Go After the Market Together
Target Verticals & Prospect Size
- SLED
- Healthcare
- Financial Services
- Manufacturing
- Retail
- MSP/CSP
- Legal
- Media
- PROSPECT SIZE: Mid-market companies with centralized IT team
Target Use Cases
- VDI
- Business Continuity and Disaster Recovery
- ROBO
- Edge Computing
- Legacy Storage Virtualization
- Datacenter Modernization
- Hardware Refresh Cycles
- Reduce Admin Time on Storage Management
Holistic SDS Portfolio
Block Storage
- Ultimate Flexibility
- Always-On Business Continuity
- Maximum Performance
- Cost Savings
- Uniform Management
File & Object
- Visibility & Control
- Ultimate Flexibility
- Efficiency & Simplicity
Simple & Competitive Pricing Models
Three types of capacity licenses are available.
Enterprise class licenses offer the highest performance, richest feature set and most flexibility
Standard licenses are ideal for midrange requirements
Business edition is the cost-efficient entry level of SANsymphony suited for smaller but demanding HA installations
Term License Pricing
Build A Sustainable Revenue Stream
Wide-Open Opportunities
Install Base
- Non-disruptively add DataCore™ software to existing customers’ infrastructure.
- Drive account penetration, expansion & control.
- Increase share of the customer’s IT budget.
New Accounts
- Access to a creative & innovative approach to solving storage issues.
- Become the customer Trusted Advisor on the Software Defined Storage Trend.
- No hardware vendor lock-in enables Partner to propose exactly what customer needs instead of just what one vendor has to offer.
Mature Partner Program
Wide range of benefits for its members including lead registration, rewards and recognition for those partners committed to selling DataCore solutions. Benefits under the DataCore Partner Program are structured into two (2) levels corresponding to how much DataCore business you influence and your demonstrated competency with DataCore solutions.
Holistic SDS Portfolio
Sales & Technical Certification
- Full range of training classes
- Certified to position, scope, implement and upgrade
- Complimentary online web-based training
- Traditional instructor-led classroom training
Customer Support Services
- DataCore can provide the 1st line of support
- Resellers are allowed and encouraged to provide customer support
- Opportunity to increase services revenue
Sales and Technical Certification
DataCore Certified Solution Architect (DCSA)
The DCSA curriculum is intended for technical pre-sales & post-sales professionals seeking greater knowledge on how to architect and design DataCore solutions.
Note: DCSP (DataCore Certified Sales Professional) is a prerequisite for DCSA.
Customer Support Services
24x7x365 Multi-lingual Support, Around The Globe
- Gold-level (not tiered)
- Consistently achieve > 90% satisfaction in customer surveys
3 Major Support & Training Centers
- Fort Lauderdale, Florida, U.S.A.
- Reading, England
- Tokyo, Japan
Datacore Engineers Own Resolution Start To Finish
Multi-vendor Collaboration Via TSANet
Professional Services
In addition to DataCore Support’s own world-class 24/7 technical support centers, a range of integrated professional services are available by authorized and certified DataCore partners. Beginning with a Proof of Concept through ongoing assurance services, our partners offer services designed to enhance your DataCore environment every step of the way.
CONSULT
Services include planning & recommendations for infrastructure design, business continuity, disaster recovery, providing help with scripts for common tasks & datacentre relocation.
INSTALL
INSTALL services includes configuring basic servers and volumes to verifying remote support functionality, delivering everything needed to get your DataCore software infrastructure ready for production.
PROTECT
Services include planning, implementation & recommendations for improving business continuity, disaster recovery and backup strategies and tasks.
MIGRATE
Migration Services includes an assessment of the existing storage infrastructure and migration execution.
ASSURE
ASSURE Services extends basic support by delivering Health check & Assessment services.
TRAIN
Attend instructor-led courses to learn how to perform key administrative and management tasks for your DataCore software infrastructure.
Program Benefits
MARKETING SUPPORT
LEAD SUPPORT GENERATION
Program Benefits
LEAD REGISTRATION PROGRAM
To reward and protect our Partners, DataCore offers a generous discount on software, based on being the first to bring DataCore into a net new opportunity.
DataCore Certified Business Partners, Silver Partners and Gold Partners who register opportunities are eligible to a lead registration discount via the Lead Registration Program.
Lead registration discounts are available for existing and net new customer opportunities. Only one active lead registration may exist for any opportunity.
NFR DEMO LICENSES
Not for Resale (NFR) software is only to be used for testing, self- education or in-house demonstrations to potential customers. It may not be used for production purposes and must not be installed at customer site.
EVALUATION SOFTWARE
DataCore offers free evaluation software for customers, if the trial software doesn’t meet their testing needs. Evaluation software is valid for 30 days with the possibility of extending for an additional 30 days with DataCore approval.
PARTNER PORTAL ACCESS
Access to the DataCore Partner Portal, a partner-oriented online repository for the most up-to-date sales and marketing content and collateral.
PARTNER INTERNAL-USE LICENSE PROGRAM
The Partner Internal-Use License Program provides a full production license for Internal, Non-Commercial use. Non-Commercial means not intended for or directed towards monetary compensation. Only Gold Partners are eligible for the Partner Internal-Use License Program.
PARTNER DISCOUNT STRUCTURE
Lucrative margins, rebates, bonuses and spiffs.
ADDITIONAL DISCOUNTS ON TERM LICENSE RENEWALS AND MAINTENANCE RENEWALS
- Maintenance Renewals for Silver and Gold Partners
- Term License Renewals for Certified Business, Silver and Gold Partners
INTERESTED?
We have a great technology and we’re looking for a few select partners who want to capitalize on this market opportunity together.
Apply to be a partner
Or contact us at: channelAPAC@DataCore.com